Insurance Ombudsman
Council for Insurance Ombudsmen
The Offices of Insurance Ombudsman are under the administrative control of Council for Insurance Ombudsmen (CIO), which has been constituted under the Insurance Ombudsman Rules, 2017.
Office of Insurance Ombudsman is an alternate Grievance Redressal platform which has been setup with an aim to resolve grievances of aggrieved policyholders against Insurance Companies and its Intermediaries or Insurance Brokers in a speedy and cost-effective manner.
Before you submit your grievance to Insurance Ombudsman:
- You should have made a complaint to Insurance Company/Insurance Broker
Insurance Company/Insurance Broker has failed to furnish reply to you within a period of one month of your complaint;
OR
You are not satisfied with the response given by Insurance Company/Insurance Broker
- The complaint is being made to the Insurance Ombudsman within one year from
(a) Date of rejection of the complaint by the Insurance Company/Insurance Broker
OR
(b) Expiry of one month of filing the complaint if the Insurer fails to reply
- The amount of Compensation sought in Insurance Ombudsman should not exceed Rs. 50 Lakhs.
OK, REGISTER MY COMPLAINT
Ways to submit/lodge the complaint
Online : Register your complaint online
Offline : a) using email, b) via post or c) walk-in to Insurance Ombudsman Office. View details of Ombudsman centres, email IDs, addresses, and jurisdictions
Track Complaint : Track your complaint status
Contact details of Ombudsman Centres
| City | Incharge | Jurisdiction | Contact Details |
|---|---|---|---|
| AHMEDABAD Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad – 380 001. | Shri K. Vinayak Rao Insurance Ombudsman | Gujarat, Dadra & Nagar Haveli, Daman and Diu. | Tel: 079-25501201/02 Email: oio.ahmedabad@cioins.co.in |
| BENGALURU Office of the Insurance Ombudsman, Jeevan Soudha Building, Ground Floor, 24th Main Road, JP Nagar, Ist Phase, Bengaluru – 560 078. | Ms Neerja Kapur Insurance Ombudsman | Karnataka. | Tel: 080-26652048 / 26652049 Email: oio.bengaluru@cioins.co.in |
| BHOPAL Office of the Insurance Ombudsman, 1st Floor, Jeevan Shikha, 60-B, Hoshangabad Road, Bhopal – 462 011. | Shri Ajay Kumar Insurance Ombudsman | Madhya Pradesh, Chhattisgarh. | Tel: 0755-2769201 / 2769202 / 2769203 Email: oio.bhopal@cioins.co.in |
| BHUBANESWAR Office of the Insurance Ombudsman, 62, Forest Park, Bhubaneswar – 751 009. | Shri Ajay Kumar Insurance Ombudsman | Odisha. | Tel: 0674-2596461 / 2596455 / 2596429 / 2596003 Email: oio.bhubaneswar@cioins.co.in |
| CHANDIGARH Office of the Insurance Ombudsman, SCO 20–27, Ground Floor, Sector 17-A, Chandigarh – 160 017. | Ms Alka Jha Insurance Ombudsman | Punjab, Haryana (excluding Gurugram, Faridabad, Sonepat and Bahadurgarh), Himachal Pradesh, UTs of J&K, Ladakh & Chandigarh. | Tel: 0172-2706468 Email: oio.chandigarh@cioins.co.in |
| CHENNAI Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, Chennai – 600 018. | Shri K. Vinayak Rao Insurance Ombudsman | Tamil Nadu, Puducherry (including Karaikal). | Tel: 044-24333668 / 24333678 Email: oio.chennai@cioins.co.in |
| DELHI Office of the Insurance Ombudsman, 2/2A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002. | Insurance Ombudsman | Delhi and districts of Haryana – Gurugram, Faridabad, Sonepat & Bahadurgarh. | Tel: 011-46013992 / 23213504 / 23232481 Email: oio.delhi@cioins.co.in |
| GUWAHATI Office of the Insurance Ombudsman, Jeevan Nivesh, 5th Floor, S.S. Road, Guwahati – 781 001. | Shri Ajay Kumar Sharma Insurance Ombudsman | Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland & Tripura. | Tel: 0361-2632204 / 2602205 / 2631307 Email: oio.guwahati@cioins.co.in |
| HYDERABAD Office of the Insurance Ombudsman, 6-2-46, 1st Floor, “Moin Court”, Lane Opp. Hyundai Showroom, A.C. Guards, Lakdi-Ka-Pool, Hyderabad – 500 004. | Ms G. Shobha Reddy Insurance Ombudsman | Andhra Pradesh, Telangana, Yanam and part of the Union Territory of Puducherry. | Tel: 040-23312122 / 23376991 / 23376599 / 23328709 / 23325325 Email: oio.hyderabad@cioins.co.in |
| JAIPUR Office of the Insurance Ombudsman, Jeevan Nidhi – II Building, Ground Floor, Bhawani Singh Marg, Jaipur – 302 005. | Shri Satyajeet Rajan Insurance Ombudsman | Rajasthan. | Tel: 0141-2740363 Email: oio.jaipur@cioins.co.in |
| KOCHI Office of the Insurance Ombudsman, 10th Floor, Jeevan Prakash (LIC Building), Opp. Maharaja’s College Ground, M.G. Road, Kochi – 682 011. | Shri Pradeep Kumar Jain Insurance Ombudsman | Kerala, Lakshadweep, Mahe (part of UT of Puducherry). | Tel: 0484-2358759 Email: oio.ernakulam@cioins.co.in |
| KOLKATA Office of the Insurance Ombudsman, Hindustan Building Annexe, 7th Floor, 4, C.R. Avenue, Kolkata – 700 072. | Shri Ajay Kumar Insurance Ombudsman | West Bengal, Sikkim, Andaman & Nicobar Islands. | Tel: 033-22124339 / 22124341 Email: oio.kolkata@cioins.co.in |
| LUCKNOW Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow – 226 001. | Shri Ajay Kumar Sharma Insurance Ombudsman | Districts of Uttar Pradesh: Lalitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Prayagraj, Mirzapur, Sonbhadra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Ghazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Shravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkar Nagar, Sultanpur, Maharajganj, Sant Kabir Nagar, Azamgarh, Kushinagar, Gorakhpur, Deoria, Mau, Chandauli, Ballia, Siddharthnagar. | Tel: 0522-4002082 / 3500613 Email: oio.lucknow@cioins.co.in |
| MUMBAI Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S.V. Road, Santacruz (West), Mumbai – 400 054. | Ms Sarojini S. Dikhale Insurance Ombudsman | Wards under Mumbai Metropolitan Region excluding M/E, M/W, N, S and T (covered under Thane Ombudsman) and areas of Navi Mumbai. | Tel: 022-69038800 / 27 / 29 / 31 / 32 / 33 Email: oio.mumbai@cioins.co.in |
| NOIDA Office of the Insurance Ombudsman, Bhagwan Sahai Palace, 4th Floor, Main Road, Naya Bans, Sector 15, Gautam Buddh Nagar, UP – 201 301. | Ms Alka Jha Insurance Ombudsman | Uttarakhand and districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshahr, Etah, Kannauj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Auraiya, Pilibhit, Etawah, Farrukhabad, Firozabad, Gautam Buddh Nagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kasganj, Sambhal, Amroha, Hathras, Saharanpur. | Tel: 0120-2514252 / 2514253 Email: oio.noida@cioins.co.in |
| PATNA Office of the Insurance Ombudsman, 2nd Floor, Lalit Bhawan, Bailey Road, Patna – 800 001. | Ms Neerja Kapur Insurance Ombudsman | Bihar, Jharkhand. | Tel: 0612-2547068 Email: oio.patna@cioins.co.in |
| PUNE Office of the Insurance Ombudsman, Jeevan Darshan Building, 3rd Floor, C.T.S. Nos. 195 to 198, N.C. Kelkar Road, Narayan Peth, Pune – 411 030. | Insurance Ombudsman | Goa and Maharashtra excluding Navi Mumbai, Thane, Palghar, Raigad districts and Mumbai Metropolitan Region. | Tel: 020-24471175 Email: oio.pune@cioins.co.in |
| THANE Office of the Insurance Ombudsman, 2nd Floor, Jeevan Chintamani Building, Vasantrao Naik Mahamarg, Thane (West) – 400 604. | Shri Umesh Sinha Insurance Ombudsman | Navi Mumbai, Thane, Raigad, Palghar districts and Mumbai wards M/East, M/West, N, S and T. | Tel: 022-20812868 / 69 Email: oio.thane@cioins.co.in |
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