Insurance Ombudsman

Council for Insurance Ombudsmen

The Offices of Insurance Ombudsman are under the administrative control of Council for Insurance Ombudsmen (CIO), which has been constituted under the Insurance Ombudsman Rules, 2017.

Office of Insurance Ombudsman is an alternate Grievance Redressal platform which has been setup with an aim to resolve grievances of aggrieved policyholders against Insurance Companies and its Intermediaries or Insurance Brokers in a speedy and cost-effective manner.

Website Link : https://www.cioins.co.in/

Before you submit your grievance to Insurance Ombudsman:

You should have made a complaint to Insurance Company/Insurance Broker
Insurance Company/Insurance Broker has failed to furnish reply to you within a period of one month of your complaint;
OR
You are not satisfied with the response given by Insurance Company/Insurance Broker
The complaint is being made to the Insurance Ombudsman within one year from
(a) Date of rejection of the complaint by the Insurance Company/Insurance Broker
OR
(b) Expiry of one month of filing the complaint if the Insurer fails to reply
The amount of Compensation sought in Insurance Ombudsman should not exceed Rs. 50 Lakhs.

OK, REGISTER MY COMPLAINT

Ways to submit/lodge the complaint

Online : Register your complaint online

Offline : a) using email, b) via post or c) walk-in to Insurance Ombudsman Office. View details of Ombudsman centres, email IDs, addresses, and jurisdictions

Track Complaint : Track your complaint status

Contact Details of Insurance Ombudsman Centres

City	Incharge	Jurisdiction	Contact Details
AHMEDABAD Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th Floor, Tilak Marg, Relief Road, Ahmedabad – 380 001.	Shri K. Vinayak Rao Insurance Ombudsman	Gujarat, Dadra & Nagar Haveli, Daman and Diu.	Tel: 079-25501201 / 25501202 Email: oio.ahmedabad@cioins.co.in
BENGALURU Office of the Insurance Ombudsman, Jeevan Soudha Building, Ground Floor, 19/19, 24th Main Road, JP Nagar, 1st Phase, Bengaluru – 560 078.	Ms Neerja Kapur Insurance Ombudsman	Karnataka.	Tel: 080-26652048 / 26652049 Email: oio.bengaluru@cioins.co.in
BHOPAL Office of the Insurance Ombudsman, 1st Floor, Jeevan Shikha, 60-B, Hoshangabad Road, Opp. Gayatri Mandir, Arera Hills, Bhopal – 462 011.	Shri Ajay Kumar Insurance Ombudsman	Madhya Pradesh, Chhattisgarh.	Tel: 0755-2769201 / 2769202 / 2769203 Email: oio.bhopal@cioins.co.in
BHUBANESWAR Office of the Insurance Ombudsman, 62, Forest Park, Bhubaneswar – 751 009.	Shri Rashmi Raman Singh Insurance Ombudsman	Odisha.	Tel: 0674-2596461 / 2596455 / 2596429 Email: oio.bhubaneswar@cioins.co.in
CHANDIGARH Office of the Insurance Ombudsman, SCO 20-27, Ground Floor, Sector 17-A, Chandigarh – 160 017.	Ms Alka Jha Insurance Ombudsman	Punjab, Haryana (except Gurugram, Faridabad, Sonepat & Bahadurgarh), Himachal Pradesh, UT of Jammu & Kashmir, Ladakh & Chandigarh.	Tel: 0172-2706468 Email: oio.chandigarh@cioins.co.in
CHENNAI Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, Chennai – 600 018.	Shri K. Vinayak Rao Insurance Ombudsman	Tamil Nadu, Puducherry (Town & Karaikal).	Tel: 044-24333668 / 24333678 Email: oio.chennai@cioins.co.in
DELHI Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002.	Shri Mukhmeet Singh Bhatia Insurance Ombudsman	Delhi & Haryana districts: Gurugram, Faridabad, Sonepat & Bahadurgarh.	Tel: 011-46013992 / 23213504 Email: oio.delhi@cioins.co.in
GUWAHATI Office of the Insurance Ombudsman, Jeevan Nivesh, 5th Floor, Near Pan Bazar, S.S. Road, Guwahati – 781 001 (Assam).	Shri Ajay Kumar Sharma Insurance Ombudsman	Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland & Tripura.	Tel: 0361-2632204 / 2602205 Email: oio.guwahati@cioins.co.in
HYDERABAD Office of the Insurance Ombudsman, 6-2-46, 1st Floor, Moin Court, A.C. Guards, Lakdi-Ka-Pool, Hyderabad – 500 004.	Ms G. Shobha Reddy Insurance Ombudsman	Andhra Pradesh, Telangana, Yanam & part of Puducherry.	Tel: 040-23312122 / 23376991 Email: oio.hyderabad@cioins.co.in
JAIPUR Office of the Insurance Ombudsman, Jeevan Nidhi – II Building, Ground Floor, Bhawani Singh Road, Jaipur – 302 005.	Shri Sudhir Krishna Insurance Ombudsman	Rajasthan.	Tel: 0141-2740363 Email: oio.jaipur@cioins.co.in
ERNAKULAM Office of the Insurance Ombudsman, 2nd Floor, Pulinat Building, Opp. Cochin Shipyard, M.G. Road, Ernakulam – 682 015.	Shri N. Kannan Insurance Ombudsman	Kerala, Lakshadweep & Mahe.	Tel: 0484-2358759 Email: oio.ernakulam@cioins.co.in
KOLKATA Office of the Insurance Ombudsman, Hindustan Building, 4th Floor, 4, C.R. Avenue, Kolkata – 700 072.	Ms A. Suresh Insurance Ombudsman	West Bengal, Sikkim & Andaman & Nicobar Islands.	Tel: 033-22124339 Email: oio.kolkata@cioins.co.in
LUCKNOW Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow – 226 001.	Shri Sudhir Krishna Insurance Ombudsman	Uttar Pradesh & Uttarakhand.	Tel: 0522-4002082 Email: oio.lucknow@cioins.co.in
MUMBAI Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S.V. Road, Santacruz (West), Mumbai – 400 054.	Shri Mukhmeet Singh Bhatia Insurance Ombudsman	Maharashtra & Goa.	Tel: 022-26106552 Email: oio.mumbai@cioins.co.in
NOIDA Office of the Insurance Ombudsman, Bhagwan Sahai Palace, 4th Floor, Main Road, Naya Bans, Sector-15, Noida – 201 301.	Shri Mukhmeet Singh Bhatia Insurance Ombudsman	Uttar Pradesh (Western Districts).	Tel: 0120-2514250 Email: oio.noida@cioins.co.in
PATNA Office of the Insurance Ombudsman, 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna – 800 006.	Shri N. Kannan Insurance Ombudsman	Bihar & Jharkhand.	Tel: 0612-2680952 Email: oio.patna@cioins.co.in
PUNE Office of the Insurance Ombudsman, Jeevan Darshan Building, 3rd Floor, C.T.S. No. 195-198, N.C. Kelkar Road, Narayan Peth, Pune – 411 030.	Ms Alka Jha Insurance Ombudsman	Maharashtra (excluding Mumbai) & Goa.	Tel: 020-24471175 Email: oio.pune@cioins.co.in