Insurance Ombudsman
Council for Insurance Ombudsmen
The Offices of Insurance Ombudsman are under the administrative control of Council for Insurance Ombudsmen (CIO), which has been constituted under the Insurance Ombudsman Rules, 2017.
Office of Insurance Ombudsman is an alternate Grievance Redressal platform which has been setup with an aim to resolve grievances of aggrieved policyholders against Insurance Companies and its Intermediaries or Insurance Brokers in a speedy and cost-effective manner.
Before you submit your grievance to Insurance Ombudsman:
- You should have made a complaint to Insurance Company/Insurance Broker
Insurance Company/Insurance Broker has failed to furnish reply to you within a period of one month of your complaint;
OR
You are not satisfied with the response given by Insurance Company/Insurance Broker
- The complaint is being made to the Insurance Ombudsman within one year from
(a) Date of rejection of the complaint by the Insurance Company/Insurance Broker
OR
(b) Expiry of one month of filing the complaint if the Insurer fails to reply
- The amount of Compensation sought in Insurance Ombudsman should not exceed Rs. 50 Lakhs.
Ways to submit/lodge the complaint
Online : Click here for registering
Offline : a) using email, b) via post or c) walk-in to Insurance Ombudsman Office (click here for details) of centres, email id, address and jurisdiction.
For tracking your complaint click here
Contact details of Ombudsman Centres
| City | Incharge | Jurisdiction | Contact Details |
|---|---|---|---|
| AHMEDABAD Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad – 380 001. | Shri. Collu Vikas Rao Insurance Ombudsman | Gujarat, Dadra & Nagar Haveli, Daman and Diu. | Tel:079 - 25501201/02 Email:bimalokpal.ahmedabad@cioins.co.in |
| BENGALURU Office of the Insurance Ombudsman, Jeevan Soudha Building,PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru – 560 078. | Ms Neerja Kapur Insurance Ombudsman | Karnataka. | Tel:080 - 26652048 / 26652049 Email:bimalokpal.bengaluru@cioins.co.in |
| BHOPAL Office of the Insurance Ombudsman, 1st floor,'Jeevan Shikha', 60-B,Hoshangabad Road, Opp. Gayatri Mandir, Bhopal – 462 011. | Shri Ajay Kumar Insurance Ombudsman | Madhya Pradesh, Chhattisgarh. | Tel:0755 - 2769201 / 2769202 / 2769203 Email:bimalokpal.bhopal@cioins.co.in |
| BHUBANESWAR Office of the Insurance Ombudsman, 62, Forest park, Bhubaneswar – 751 009. | Shri. Manoj Kumar Parida Insurance Ombudsman | Odisha. | Tel:0674 - 2596461 /2596455/2596429/2596003 Email:bimalokpal.bhubaneswar@cioins.co.in |
| CHANDIGARH Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 – D, Chandigarh – 160 017. | Ms Alka Jha Insurance Ombudsman | Punjab, Haryana (excluding Gurugram, Faridabad, Sonepat and Bahadurgarh), Himachal Pradesh, Union Territories of Jammu & Kashmir,Ladakh & Chandigarh. | Tel:0172-2706468 Email:bimalokpal.chandigarh@cioins.co.in |
| CHENNAI Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, CHENNAI – 600 018. | Shri K.Vinayak Rao Insurance Ombudsman | Tamil Nadu, PuducherryTown and Karaikal (which are part of Puducherry). | Tel:044 - 24333668 / 24333678 Email:bimalokpal.chennai@cioins.co.in |
| DELHI Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002. | Ms. Sunita Sharma Insurance Ombudsman | Delhi & following Districts of Haryana - Gurugram, Faridabad, Sonepat & Bahadurgarh. | Tel:011 - 46013992/23213504/23232481 Email:bimalokpal.delhi@cioins.co.in |
| GUWAHATI Office of the Insurance Ombudsman, Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati – 781001(ASSAM). | Shri Ajay Kumar Sharma Insurance Ombudsman | Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura. | Tel:0361 - 2632204 / 2602205 / 2631307 Email:bimalokpal.guwahati@cioins.co.in |
| HYDERABAD Office of the Insurance Ombudsman, 6-2-46, 1st floor, 'Moin Court', Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004. | Ms G Shobha Reddy Insurance Ombudsman | Andhra Pradesh, Telangana, Yanam and part of Union Territory of Puducherry. | Tel:040 - 23312122 / 23376991 / 23376599 / 23328709 / 23325325 Email:bimalokpal.hyderabad@cioins.co.in |
| JAIPUR Office of the Insurance Ombudsman, Jeevan Nidhi – II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005. | Shri Satyajeet Rajan Insurance Ombudsman | Rajasthan. | Tel:0141- 2740363 Email:bimalokpal.jaipur@cioins.co.in |
| KOCHI Office of the Insurance Ombudsman, 10th Floor, Jeevan Prakash,LIC Building, Opp to Maharaja's College Ground,M.G.Road, Kochi - 682 011. | Shri Pradeep Kumar Jain Insurance Ombudsman | Kerala, Lakshadweep, Mahe-a part of Union Territory of Puducherry. | Tel:0484 - 2358759 Email:bimalokpal.ernakulam@cioins.co.in |
| KOLKATA Office of the Insurance Ombudsman, Hindustan Bldg. Annexe, 7th Floor, 4, C.R. Avenue, KOLKATA - 700 072. | Ms. Kiran Sahdev Insurance Ombudsman | West Bengal, Sikkim, Andaman & Nicobar Islands. | Tel:033 - 22124339 / 22124341 Email:bimalokpal.kolkata@cioins.co.in |
| LUCKNOW Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001. | Shri. Atul Sahai Insurance Ombudsman | Districts of Uttar Pradesh : Lalitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur,Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar. | Tel:0522 - 4002082 / 3500613 Email:bimalokpal.lucknow@cioins.co.in |
| MUMBAI Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054. | Ms Sarojini S Dikhale Insurance Ombudsman | List of wards under Mumbai Metropolitan Region excluding wards in Mumbai – i.e M/E, M/W, N , S and T covered under Office of Insurance Ombudsman Thane and areas of Navi Mumbai. | Tel:022 - 69038800/27/29/31/32/33 Email:bimalokpal.mumbai@cioins.co.in |
| NOIDA Office of the Insurance Ombudsman, Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301. | Shri. Bimbadhar Pradhan Insurance Ombudsman | State of Uttarakhand and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kannauj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautam Buddh nagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur. | Tel:0120-2514252 / 2514253 Email:bimalokpal.noida@cioins.co.in |
| PATNA Office of the Insurance Ombudsman, 2nd Floor, Lalit Bhawan, Bailey Road, Patna 800 001. | Ms. Susmita Mukherjee Insurance Ombudsman | Bihar, Jharkhand. | Tel:0612-2547068 Email:bimalokpal.patna@cioins.co.in |
| PUNE Office of the Insurance Ombudsman, Jeevan Darshan Bldg., 3rd Floor, C.T.S. No.s. 195 to 198, N.C. Kelkar Road, Narayan Peth, Pune – 411 030. | Shri. Sunil Jain Insurance Ombudsman | Maharashtra, Areas of Navi Mumbai and Thane (excluding Mumbai Metropolitan Region). | Tel:020-41312555 Email:bimalokpal.pune@cioins.co.in |
| THANE Office of the Insurance Ombudsman, 2nd Floor,Jeevan Chintamani Building,Vasantrao Naik Mahamarg, Thane (West)- 400604 | Shri Umesh Sinha Insurance Ombudsman | Area of Navi Mumbai, Thane District, Raigad District, Palghar District and wards of Mumbai, M/East, M/West, N, S and Thane. | Tel: Email:bimalokpal.thane@cioins.co.in |
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