Insurance Ombudsman

Council for Insurance Ombudsmen

The Offices of Insurance Ombudsman are under the administrative control of Council for Insurance Ombudsmen (CIO), which has been constituted under the Insurance Ombudsman Rules, 2017.

Office of Insurance Ombudsman is an alternate Grievance Redressal platform which has been setup with an aim to resolve grievances of aggrieved policyholders against Insurance Companies and its Intermediaries or Insurance Brokers in a speedy and cost-effective manner.

Website Link : https://www.cioins.co.in/

Before you submit your grievance to Insurance Ombudsman:

  • You should have made a complaint to Insurance Company/Insurance Broker
  • Insurance Company/Insurance Broker has failed to furnish reply to you within a period of one month of your complaint;

    OR

    You are not satisfied with the response given by Insurance Company/Insurance Broker

  • The complaint is being made to the Insurance Ombudsman within one year from
  • (a) Date of rejection of the complaint by the Insurance Company/Insurance Broker

    OR

    (b) Expiry of one month of filing the complaint if the Insurer fails to reply

  • The amount of Compensation sought in Insurance Ombudsman should not exceed Rs. 50 Lakhs.
OK, REGISTER MY COMPLAINT

Ways to submit/lodge the complaint

Online : Click here for registering

Offline : a) using email, b) via post or c) walk-in to Insurance Ombudsman Office (click here for details) of centres, email id, address and jurisdiction.

For tracking your complaint click here

Contact details of Ombudsman Centres
CityInchargeJurisdictionContact Details
AHMEDABAD
Office of the Insurance Ombudsman,
Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad – 380 001.
Shri. Collu Vikas Rao
Insurance Ombudsman
Gujarat, Dadra & Nagar Haveli, Daman and Diu.Tel: 079 - 25501201/02/05/06
Email: bimalokpal.ahmedabad@cioins.co.in
BENGALURU
Office of the Insurance Ombudsman,
Jeevan Soudha Building,PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru – 560 078.
Mr. Vipin Anand
Insurance Ombudsman
Karnataka.Tel: 080 - 26652048 / 26652049
Email: bimalokpal.bengaluru@cioins.co.in
BHOPAL
Office of the Insurance Ombudsman,
1st floor,'Jeevan Shikha', 60-B,Hoshangabad Road, Opp. Gayatri Mandir, Bhopal – 462 011.
Shri. R. M. Singh
Insurance Ombudsman
Madhya Pradesh, Chhattisgarh.Tel: 0755 - 2769201 / 2769202
Email: bimalokpal.bhopal@cioins.co.in
BHUBANESWAR
Office of the Insurance Ombudsman,
62, Forest park, Bhubaneswar – 751 009.
Shri. Manoj Kumar Parida
Insurance Ombudsman
Odisha.Tel: 0674 - 2596461 /2596455
Email: bimalokpal.bhubaneswar@cioins.co.in
CHANDIGARH
Office of the Insurance Ombudsman,
S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 – D, Chandigarh – 160 017.
Mr. Atul Jerath
Insurance Ombudsman
Punjab, Haryana (excluding Gurugram, Faridabad, Sonepat and Bahadurgarh), Himachal Pradesh, Union Territories of Jammu & Kashmir,Ladakh & Chandigarh.Tel: 0172 - 2706196 / 2706468
Email: bimalokpal.chandigarh@cioins.co.in
CHENNAI
Office of the Insurance Ombudsman,
Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, CHENNAI – 600 018.
Shri. Segar Sampathkumar
Insurance Ombudsman
Tamil Nadu, PuducherryTown and Karaikal (which are part of Puducherry).Tel: 044 - 24333668 / 24335284
Email: bimalokpal.chennai@cioins.co.in
DELHI
Office of the Insurance Ombudsman,
2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002.
Ms. Sunita Sharma
Insurance Ombudsman
Delhi & following Districts of Haryana - Gurugram, Faridabad, Sonepat & Bahadurgarh.Tel: 011 - 23232481/23213504
Email: bimalokpal.delhi@cioins.co.in
GUWAHATI
Office of the Insurance Ombudsman,
Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati – 781001(ASSAM).
Shri. Somnath Ghosh
Insurance Ombudsman
Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura.Tel: 0361 - 2632204 / 2602205
Email: bimalokpal.guwahati@cioins.co.in
HYDERABAD
Office of the Insurance Ombudsman,
6-2-46, 1st floor, 'Moin Court', Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004.
Shri. N. Sankaran
Insurance Ombudsman
Andhra Pradesh, Telangana, Yanam and part of Union Territory of Puducherry.Tel: 040 - 23312122
Email: bimalokpal.hyderabad@cioins.co.in
JAIPUR
Office of the Insurance Ombudsman,
Jeevan Nidhi – II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005.
Shri. Rajiv Dutt Sharma
Insurance Ombudsman
Rajasthan.Tel: 0141 - 2740363
Email: bimalokpal.jaipur@cioins.co.in
ERNAKULAM
Office of the Insurance Ombudsman,
10th Floor, Jeevan Prakash,LIC Building, Opp to Maharaja's College,M.G.Road, Ernakulam - 682 011.
Shri. G. Radhakrishnan
Insurance Ombudsman
Kerala, Lakshadweep, Mahe-a part of Union Territory of Puducherry.Tel: 0484 - 2358759 / 2359338
Email: bimalokpal.ernakulam@cioins.co.in
KOLKATA
Office of the Insurance Ombudsman,
Hindustan Bldg. Annexe, 7th Floor, 4, C.R. Avenue, KOLKATA - 700 072.
Ms. Kiran Sahdev
Insurance Ombudsman
West Bengal, Sikkim, Andaman & Nicobar Islands.Tel: 033 - 22124339 / 22124340
Email: bimalokpal.kolkata@cioins.co.in
LUCKNOW
Office of the Insurance Ombudsman,
6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001.
Shri. Atul Sahai
Insurance Ombudsman
Districts of Uttar Pradesh : Lalitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur,Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar.Tel: 0522 - 2231330 / 2231331
Email: bimalokpal.lucknow@cioins.co.in
MUMBAI
Office of the Insurance Ombudsman,
3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054.
Shri. Somnath Ghosh
Insurance Ombudsman
Goa, Mumbai Metropolitan Region (excluding Navi Mumbai & Thane).Tel: 69038821/23/24/25/26/27/28/28/29/30/31
Email: bimalokpal.mumbai@cioins.co.in
NOIDA
Office of the Insurance Ombudsman,
Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301.
Shri. Bimbadhar Pradhan
Insurance Ombudsman
State of Uttarakhand and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kannauj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautam Buddh nagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur.Tel: 0120-2514252 / 2514253
Email: bimalokpal.noida@cioins.co.in
PATNA
Office of the Insurance Ombudsman,
2nd Floor, Lalit Bhawan, Bailey Road, Patna 800 001.
Ms. Susmita Mukherjee
Insurance Ombudsman
Bihar, Jharkhand.Tel: 0612-2547068
Email: bimalokpal.patna@cioins.co.in
PUNE
Office of the Insurance Ombudsman,
Jeevan Darshan Bldg., 3rd Floor, C.T.S. No.s. 195 to 198, N.C. Kelkar Road, Narayan Peth, Pune – 411 030.
Shri. Sunil Jain
Insurance Ombudsman
Maharashtra, Areas of Navi Mumbai and Thane (excluding Mumbai Metropolitan Region).Tel: 020-41312555
Email: bimalokpal.pune@cioins.co.in
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