Education and Training in New India Assurance

A) Initiatives taken by New India to train their officers and staff

1. FOR AGENTS:
   

   In addition to our Corporate Training College (CTC), Mumbai, Zonal Training Centres (ZTC) at Kolkata and Chennai and 19 Regional Training centres (RTC) at Regional offices ; we have received accreditation for 23 other Agencies training centres in interior parts of the country. The training is for pre-licencing exam preparation and subsequent trainings for skill developments are also to be imparted.

   In the year 2002-03 around 6000 prospective agents were trained at various training centers.

2. FOR STAFF:
   

   RTC and ZTC caters training to the employees under the zone/ region's, from time to time. ZTCs generally conduct trainings on special topics for which faculties are rare and even target- participants from one RO is not sufficient for a programme.

   College of Insurance (Under GIC ,Mumbai) also imparts training programmes for our staff from Mumbai and Pune Regions only.

   On Management topics and specialized topics , we look forward to external agency's training centers at various places throughout India.

3. FOR OFFICERS:
   

   RTC, ZTC & CTC make their yearly calendar for regular training, and special trainings on technological changes, departmental changes, for transfers and promotions.

   National Insurance Academy (NIA), Pune takes up specialized training programme on Insurance, IT, Law and Management topics. In the year 2002-03 in 98 programs 657 persons participated.

   Officers are also nominated to various external institutionsfor training programmes/seminars and conferences. In the year 2002-03, 87 programmes for 305 persons were considered.

   College of Insurance also caters to the needs of our officers of Mumbai & Pune region. In the year 2002-03 , in 36 programmes 154 persons were trained.

   Ours being a International Company, our top executives and officers are nominated for overseas training, around 10 cases per year.

   We have created 10 Computer Learning centres in large cities like Ahmedabad, Kanpur and Mumbai CTC etc for Computer literacy training and specialized courses.

   We have also initiated 'E- training', initially on Management courses with various outside agencies.

   With 'Personalitree.com' , 71 persons in 21 programmes were trained through Internet.

   With 'Macmillan India Limited' and Indian Institute of Management, 9 executives persue their 'On line Executive Development Training' during year 2002-03.

4. FOR SC/ST STAFF:
   

   Special Training programmes in preparation for competitive examination are being organized in all Regional Training Centres.

   Special training programmes and workshops in 2/3 batches per year are also being organized at all India level at some outside venues.

   Special attention is also given to them while nominating for training at various Institutes.

5. FOR TPAS / BROKERS/ SURVEYORS / ADVOCATES:
   

   Basing on the need to improve the productivity and professionalism and also to clear our pending cases in an effective way, special workshops are being organised under various Regional Offices.

6. FOR CUSTOMERS:
   

   All Regional offices organise various workshops / seminars for their existing and Prospective clients throughout the year at various hired places.

7. FOR CORPORATE AGENTS:
   

   We have initiated pre-licencing agency training for Corporate 'bancassurance' agents in the year 2002-03, as below :

   a. Union Bank of India:-, 150 officers at 9 centres throughout India.

   b. Corporation Bank:- at 3 centres, around 45 officers.

   c. Many other small banks:- 4 programms at CTC, Mumbai were organized.

   For first hand information and soft skill in Insurance Underwriting 3 days training programme for Bank officials were taken up at around 10 places throughout India.

   B)Areas of focus of training and Research:

   1.IT (Information Technology)

   For computerization of all our offices and for manpower development, the following trainings were conducted at various places in our Computer Learning centres and other Training Centres.

   1. Maintainance of PCs, Servers and network
   2. Maintainance of RDBMS by ORACLES & SILVERLINE.
   3. Genisys users training by CMC
   4. Genisys implementation training by CMC
   5. Technological support training by CMC.

   2.Computer Literacy Programme to achieve 100% literacy in all our offices , the following actions were taken:

   1. Training at our centres by our faculties and hired faculties with rented hardware.
   2. Training at Computer Learning Centres in the same fashion as above.
   3. Training at external computer learning centres.
   4. Training at National Insurance Academy ,Pune for our top officials.

   3.Development of bank officials to make the 'bancassurance' a success, we have initiated various short time courses on Insurance Under-writing, collection of premium and retail insurance management.

   4.New Products-development by our Research development departments and the trainings by NIA, Pune have been ensured.

   5.Courses on Insurance Management in collaboration with Symbosis Centre of Distant Learning (SCDL) is initiated in 2002-03 and one batch is ready to come out with diploma.

   6.Insurance Law is a changing place due to regular additions and modifications of Insurance Law by IRDA. We have created a New India Assurance chair of Insurance Law at National Law University, Jodhpur.

   C)Relevance of new courses offered by various Institutes throughout India.

   1.Courses on Risk and Insurance Management:- Llarge number of Institutes have initiated Post Graduate Diploma courses and other diploma courses on Risk and Insurance Management. Some of them are :

   1. MAEER's MIT (Management Institute of Technology), Pune
   2. NMIMS, Vile Parle.
   3. AIMA, CME, with National Insurance Academy.
   4. CIRMS, Gurgaon
   5. BIMT, New Delhi.
   6. RNIS, New Delhi.
   7. AMITY School, New Delhi.
   8. IIIF at Hyderabad
   9. IILM at New Delhi
   10. ICRIM of ICFAI, Hyderabad
   11. GICD, Mumbai

   2. Indian Institute of Bankers has initiated courses at Banking and Insurance.

   3. Actuary Society of India has initiated courses on Actuarial science.

   As the Public Sector Insurance Companies have no provision for campus recruitment; the diploma holders do not get opportunity for campus recruitment in Government Sector.

   Private Insurance Companies , employ very few executive cadres among them, hence the employment in officers cadre from those diploma holders are very rare.

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